Missing supercharging credits

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  • #2243
    Clark Wong
    Participant

    Hi all. Purchased my Model 3 in May and received 5000km supercharging credit, and for a while it was showing in my app in my Loot Box. But last month when I used a supercharger for the first time I got an email requesting payment. Then when I checked I don’t see the credit in my Loot Box anymore. I contacted Tesla support via the app a couple of weeks ago but have not gotten any response. Anyone has the same issue? Anyone know how to get those back?

    Thanks,
    Clark
    2019 SR+ RWD M3

    #2258
    Clark Wong
    Participant

    Update: someone from Tesla Referral Program Support contacted me and helped restore my missing credit! So all good:)

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